2024 Children's of Alabama/UAB Annual Report

Awards, Honors & Recognitions

Children’s Receives NRC Excellence Award

Children’s of Alabama was honored by NRC Health with the 2024 Excellence in Patient Experience—Pediatric Award, recognizing the top-performing hospitals and health systems in the nation for their excellence in delivering outstanding patient experiences across the continuum of care. “The outstanding dedication Children’s of Alabama has shown in understanding patient needs and elevating their experience truly reflects NRC Health’s mission to infuse human understanding into healthcare,” said Helen Hrdy, chief customer officer at NRC Health. “This significant achievement is the result of a collective team effort.”

Recipients join an elite group of winners

who have demonstrated an exceptional commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Children’s was selected for its first place ranking in Excellence in Patient Experience among Pediatric Hospitals. Winners are annually selected based on receipt of exceptional real time patient and family feedback. “We are honored by NRC Health’s recognition of Children’s of Alabama with this award,” said Beth Rocker, associate vice president of customer service at Children’s. “Our dedicated

care teams and employees work together to provide exceptional family-centered care for our patients and their families, ensuring they have the best experience possible. We are humbled by the trust our patients and their families have in us, and we’re grateful for their invaluable feedback that helps us continue improving the care we provide.”

2024 Academic Annual Report

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